ICP Intelligence February 2026: Chief of Staff

Role in Operations & HR

What are the key shifts and priorities for Chiefs of Staff? Chiefs of Staff are experiencing a notable decline in Technology focus, down -1.31 over the last six months, even as their engagement with Narrative (+0.76), Operations (+0.52), and Data (+0.37) factors has increased. Their current high-scoring factors, Growth (4.67/5) and Stakeholder (4.60/5), reflect a strong emphasis on strategic development and relationship management. This persona is increasingly prioritizing custom AI solutions and scalable training, while also grappling with pain points like lengthy L&D processes and inefficient content checks. Notably, two distinct behavioral clusters exist: High-Technology / High-Data (70.7%) and Low-Technology / Low-Data (29.3%), indicating a significant portion of this audience remains technologically engaged despite the overall downward shift.

AI-generated summary · February 11, 2026

Behavioral Factor Profile

Narrative
3.95
▲ +0.76
Operations
3.83
▲ +0.52
Data
3.31
▲ +0.37
Technology
3.22
▼ -1.31
Risk
3.59
▼ -0.26
Growth
4.67
▲ +0.35
Stakeholder
4.60
▲ +0.41

Scale: 1 (conservative) to 5 (innovative) · Arrows show 6-month shift

Factor Radar

Top Power Words

amazingopportunitycriticalimpactgrowth+ 10 morePRO

Thematic Intelligence

Priorities

sample
rapidly developing custom ai solutions
scaling training and onboarding processes
eliminating manual ticket handling
+ 12 more PRO

Pain Points

sample
traditional l&d takes 2-5 weeks per technical module
engineering leaders recording 30-minute onboarding videos
weeks of back and forth for content checks
+ 12 more PRO

Success Metrics

sample
processing time per module: 2-5 weeks down to an hour
onboarding program in 72 hours
eliminate 60% of people ops tickets this year
+ 12 more PRO

Decision Frameworks

sample
ai our way out of this - defaulting to ai solutions for urgent, large-scale problems.
source of truth validation - using original video content to populate learning modules automatically.
human in the loop for content correctness - ensuring accuracy despite ai generation.
+ 12 more PRO

Red Flags

sample
going backwards on care access.
weeks of back and forth with engineering leaders
re-shoots from engineering leaders
+ 12 more PRO

Behavioral Archetypes

70.7%
29.3%
High-Technology / High-Data(70.7%)
Low-Technology / Low-Data(29.3%)

Cluster quality: moderate · Full archetype profiles with factor comparison PRO

Other Roles

COOCHRO/People

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